TSG Mission / Vision

Leave as little as possible to chance. Get the cell phone number of the trucker, the home phone number of the dispatcher. Track the trucks and the cargo. Only do business with people that have proven processes and track records. People who will act like our partners. People who will treat our customers as well as we do.

We will not and do not need to sacrifice safety or processes to speed deliveries. In fact, the more we err on the side of safety and on using our proven technologies, the more likely all of our loads will deliver on time. Complete all paperwork. Upload all documentation. Follow every protocol. This will make it easier for other team members and business partners to help us make sure loads are delivered on time and safely.

Plan for alternate trucks in case of breakdowns; they will happen.

Plan for alternate routes in case of accidents or bad weather; they will occur.

The more you plan for contingencies, the more you will be prepared for them. We identify potential problems, develop back-up plans should they be required, and are ready to execute them at the drop of a hat.

Before assigning a load, we ask a long list of questions, such as…

• Is the driver rested?
• Is driver able to unload if required?
• Etc.

If we are not fully satisfied with the answers to all of our questions, then we find an alternate solution.

An example: We call our drivers by their first names. None of them are 'driver' or 'Bud.' This means taking the time to learn a little more about them than just the truck's details.

These are the people who make us look good. We make sure they have every reason and every piece of information they need to do whatever it takes to deliver on time. We pay them quickly and accurately.

We treat them as if they were the most important person in the entire process…because once the load is in their truck, they are.

Our customers deserve no less than the entire truth, delivered as quickly as we learn about it. In cases where problems arise (and problems will arise), our customers need to be contacted immediately with solutions to the issue, not just the issue itself. They realize that things can and do go wrong. But they count on you to solve their problems right now and to the very best of your ability... using all the resources at your command. Plus, they can be part of the solution... so long as they know about any issues as quickly and completely as possible.

Every TSG employee can lose money on any load.

What does this mean? This means that if an employee needs to decide between delivering on time or making money, they are required to err on the side of getting the load there on time. Period. If this means hiring a more expensive carrier when another carrier drops the load… they can do it. If this means pulling other staff members to help them, they can.

Let’s look at an example here:

If a carrier drops a load or the staff member is not 100% confident the carriers is committed to delivering on time, he or she can ask 20 or so other staff members — at that very moment and without getting their boss’ approval — to help find an alternate solution. In fifteen minutes, these twenty people can make more than 300 calls — finding any number of viable options.

Why do we do this?

We understand that we do not keep customers by making money on each and every load; we keep customers by delivering on time each and every time.